At Ace Home Extensions, we always strive to provide our customers with the best possible experience. However, if there are any issues or concerns with the work we have completed, we encourage our clients to raise them with us as soon as possible.
Our complaints policy aims to ensure that we handle any complaints in a fair, consistent and prompt manner. We take all complaints seriously and aim to resolve them as quickly and efficiently as possible. Our policy ensures that all complaints are handled in a professional and transparent manner.
How to make a complaint:
If you have a complaint, you can contact us by phone, email or post. You can find our contact details on our website. When making a complaint, please provide as much information as possible, including your name, contact details, and the details of your complaint. We will acknowledge your complaint within three working days and keep you informed throughout the complaint process.
We aim to resolve complaints as quickly and efficiently as possible. Our first step is to investigate the complaint and gather all relevant information. We will then contact you to discuss our findings and any proposed solutions. If we cannot resolve the complaint to your satisfaction, we will escalate the matter to our senior management team for further review.
If you are still dissatisfied with the outcome, you can refer the matter to an independent dispute resolution service. We will provide you with the necessary details to do so.
At Ace Home Extensions, we are committed to providing our customers with the highest level of service, and we take all complaints seriously. We will do our best to resolve any issues to your satisfaction, and we appreciate your feedback as it helps us to improve our services.
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